Refund policy

Return & Refund Policy

At NOSTARA, each piece is carefully prepared to ensure comfort, quality, and fit. If something isn’t right, we’re here to help.

Returns

We accept returns only in case of:

damaged items

incorrect items received

manufacturing defects

To request a return, please contact us within 48 hours of delivery at:

team.nostara@gmail.com

Include:

order number

a clear unboxing video starting from the sealed package

short description of the concern

Requests submitted after 48 hours may not be eligible for return.

Items not eligible for return

To maintain hygiene and product integrity, we currently do not accept returns for:

size issues

color preference changes

change of mind after delivery

We recommend reviewing the size chart before placing your order to ensure the best fit.

Exchanges

At this time, exchanges are not available. If your item is eligible for return due to damage or defect, we will provide a replacement or refund after verification.

Refunds

Once your return request is approved:

replacement will be arranged, or

refund will be processed to the original payment method

Refund processing time:

5–7 working days after approval